Frequently asked questions
- What is an Accepted Draft?
An Accepted Draft is a draft that EmailTriager creates for you that you send with less than 20% of the words changed. You only pay for Accepted Drafts. So, if you need to heavily edit or delete a draft, it doesn't count towards your monthly quota.
- What should I see when EmailTriager is live?
Once EmailTriager is live, you should start to see drafts for any new email that needs a response. These drafts will show up directly in Gmail and take a little over a minute to appear.
- Does EmailTriager send emails on my behalf?
No. EmailTriager will never send emails on your behalf. It only drafts responses for you to review and send.
- How does EmailTriager train on my emails?
To train on your emails, EmailTriager reads your past emails once and creates a Knowledge Base that contains everything it needs to draft responses to new emails.
- If EmailTriager doesn't work for me how do I remove it? Will my Gmail be affected?
You can remove EmailTriager at any time. Your Gmail account will go back to normal and no more drafts will be created for you.
- Privacy & Security
We take your privacy and security very seriously. To train EmailTriager, we need to read your emails. But, we don't save or store any email read during training. Everything EmailTriager needs to draft emails is stored in the Knowledge Base that is created during training. You can view and delete this Knowledge Base at any time.